Compendium

Ceramic Cooktops

If there are any spillages on ceramic tops, treat them as follows:

If sugary liquid wipe immediately while hot

All other spills wipe element when cold.

Check-in/out times

Check-in time is from 2.00 pm

Check-out time is 10.00 am

Any other arrangements must be at the management's discretion

Cooking in the Units

Please avoid cooking shellfish and other odour-smelling foods in our motel units, as this will leave lingering food odours that may be offensive to subsequent guests. A cleaning surcharge of one night’s accommodation may be added to your account if this occurs.

Credit Cards

We accept all major credit cards: Amex, Mastercard & Visa. Personal Cheques cannot be accepted unless prior arrangements have been made.

Daily Room Service

All units will be serviced daily unless requested otherwise. Fresh towels, toilet paper, soap, tea, coffee etc will be supplied daily. It is Motel Policy that our cleaning staff do not move personal items, so this may impede what servicing staff can do. Should you specifically want the bed made please make sure that it is clear of personal items. We also have the policy to try and conserve our natural resources, so if you are happy to re-use your towels please hang them on the heated towel rail and if you would like fresh ones, please place them in the bath.

Dentist

The nearest dentist is the Medicross Dental Clinic, Richmond Centre, Egmont St, 0800 TOOTHACHE or 757 3600

Domestic Animals

As much as we like them, they are NOT PERMITTED in the units. However, guide and hearing dogs are welcome here.

Dry Cleaning

This can be arranged. Please leave at Reception by 9.00 am for same-day service.

Electric Blankets

These are available on all beds in winter. Each side of the bed has separate temperature control. Setting 1 is the lowest with 3 being the hottest. Please make sure you turn these off when finished.

Electricity

Standard NZ current 230/240 volts/AC

Filtered Water

All of our units have a water filter to enhance the taste of the New Plymouth water supplies.

Fire Evacuation

Please read the instruction sheet located on the wall by your door in your unit. In case of an evacuation please follow any instructions given by staff

Guest Laundry

Situated down the right of the complex. Hours: 8 am – 8 pm. There is an iron/ironing board available in the wardrobe of every unit. A clothesline is outside unit 15. We have washing powder at reception for a small charge. We have another machine available if needed.

Hairdryers

Supplied in your unit

Heating

All units have to air-condition for cooling and heating. When turning on the air-conditioning unit, please allow five minutes before adjusting any of its functions as the unit will not work properly. If this happens, remove your key tag for one minute to reset the air-conditioning unit.

Important Numbers

AMBULANCE 1 - 111

POLICE 1 – 111

INFO CENTRE 1 - 759 0897

AIRPORT SHUTTLE 1 – 0800 373 001

Internal Phone Numbers

To contact Reception dial 0

If you want to call another unit you will need to put a 4 in front of the unit number i.e. unit 2 is 402.

Internet

We have High-Speed Wireless Unlimited Internet available in all units. Password is on the wall by the telephone.

Key Tag

Please place the tag of the key into the power box in your unit under the light switch. This is required to turn on your TV and heating.

Please remember to hand in your key to the office.

A charge of $15 will apply for lost keys.

Late Check-Out

A late check out may be arranged but depending on availability, this is not always possible, so we ask that you notify Reception as soon as possible as we don’t want to offend you by asking you to depart before your planned time. An extra charge may apply.

Lost Property

If the cleaners find any articles left in the unit after you have checked out, we will endeavour to contact you ASAP. A stamped Courier Bag is required to return items. Food items will be disposed of.

Luggage Storage

We are happy to store luggage if necessary, please just ask at reception

Maintenance

If you encounter any broken or faulty equipment during your stay we would be most grateful if you would advise us. This allows us to have the fault rectified promptly. Guests will be responsible for any damage to room furnishings and fixtures.

Medical

The nearest doctor is the Medicross Centre,

Egmont Street Ph 7598915